Returns Policy
At Dreamer Apothecary, we strive to ensure you are completely satisfied with your purchase. If you’re not fully happy, we’re here to help! Please review our return policy below:
1. Eligibility for Returns
•Items must be returned within 7 days of purchase.
•Products must be in their original condition, unused, and with all packaging intact.
•Custom, made-to-order, or personalized items are non-refundable unless defective.
•Sale items are final sale and not eligible for returns or exchanges.
2. Non-Returnable Items
Due to the nature of metaphysical products, the following cannot be returned:
•Crystals and stones (to maintain their energetic integrity).
•Herbal or consumable items (teas, incense, oils, etc.).
•Jewelry that has been worn.
•Digital or downloadable items.
3. Return Process
•Contact us at magic@dreamerapothecary.com with your order number and reason for return.
•Ship the item(s) back to us at your expense. We recommend using a trackable shipping method.
•Once received and inspected, refunds will be issued to the original payment method within 5–7 business days.
4. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of delivery. Send a photo of the issue to magic@dreamerapothecary.com, and we will promptly assist with a replacement or refund.
5. Exchanges
Exchanges are subject to product availability. Please follow the return process and note that new shipping charges may apply.
If you have a problem with your order, please Contact Us with your order number and details about the issue. We will do our best to resolve the issue and make sure you are satisfied. You can also email us directly at magic@dreamerapothecary.com
Thank you for shopping with us!
Shipping
Most orders take 1-3 days to process. Custom and handmade products may take up to 7-14 days to process.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Disclaimer
At Dreamer Apothecary, our metaphysical products, including crystals, herbs, oils, and other spiritual tools, are intended to support personal growth, mindfulness, and energetic well-being. However, we must provide the following disclaimer:
1.Not Medical Advice
Our products and information are not intended to diagnose, treat, cure, or prevent any medical condition or disease. They are not a substitute for professional medical advice, treatment, or diagnosis. Always consult a licensed healthcare professional for any medical concerns. Please consult your doctor before taking any herbal remedies if you are pregnant, nursing, taking medications, or have a medical condition. Dreamer Apothecary is not responsible for any misuse or adverse reactions to any products.
2.FDA Disclaimer
Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA). These products are sold for their traditional and historical uses, and any claims are based on spiritual or anecdotal evidence, not scientific research.
3.Results May Vary
The benefits of metaphysical and holistic products are subjective and may vary from person to person. We do not guarantee specific outcomes. Dreamer Apothecary shall not be held responsible for any injuries, damages, or losses resulting from the use or misuse of products purchased.
4.Personal Responsibility
All metaphysical items are for curio use only. By using our products, you acknowledge that you are taking responsibility for your own spiritual, emotional, and physical well-being.
By purchasing any product from Dreamer Apothecary you are agreeing to these terms and conditions and release Dreamer Apothecary from any liability.